Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer free standard shipping on all orders internationally.

 

Shipping option

Estimated delivery time

Price

Standard

10 to 30 business days

$0

 

 

International Shipping

We offer international shipping to the following countries:

  1. Australia

  2. Austria

  3. Belgium

  4. Brazil

  5. Canada

  6. Croatia

  7. Denmark

  8. Estonia

  9. Finland

  10. France

  11. Germany

  12. Gibraltar

  13. Great Britain

  14. Greece

  15. Hong Kong

  16. Indonesia

  17. Hungary

  18. Ireland

  19. Israel

  20. Italy

  21. Japan

  22. Kazakhstan

  23. Latvia

  24. Lithuania

  25. Luxembourg

  26. Malaysia

  27. Malta

  28. Mexico

  29. Netherlands

  30. New Zealand

  31. Norway

  32. Poland

  33. Portugal

  34. Russia

  35. Saudi Arabia

  36. Singapore

  37. Spain

  38. South Korea

  39. Sweden

  40. Switzerland

  41. Thailand

  42. Turkey

  43. Ukraine

  44. United Kingdom

  45. United States

  46. Vietnam

 

 

Shipping option

Estimated delivery time

Price

Standard

10 to 30 business days

$5USD

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Handy House is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 35 days of receiving your shipping confirmation email, please contact us at info@handyhouse.com.au with your name and order number, and we will look into it for you.

Track your order here: https://www.handyhouse.com.au/aftership

Refunds, returns, and exchanges

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund. 

For further details about refund policy: https://www.handyhouse.com.au/pages/refund-policy

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@handyhouse.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@handyhouse.com.au.